1. Warranty Coverage
The warranty covers repair services for Rikkai products for twelve (12) months from the date of purchase. Customers must inspect the delivered package in the presence of the postal officer before signing for it. If any damage or discrepancies are found, the customer must immediately notify the postal service, request official documentation (including a claim application), and take photos or videos of the damaged or missing items. The customer should then contact the company promptly, and we will respond in a timely manner to resolve the issue. We kindly ask customers not to leave negative feedback or open disputes without contacting us first.
1.1. Non-Human Damage
For damage not caused by human factors, the company provides a one-year warranty from the date of purchase. Within this period, the buyer may return the product for repair.
1.2. Human Damage and Replacement Parts
If damage is caused by human factors and replacement parts are required, the customer is responsible for any costs related to purchasing the replacement parts and repair services.
2. Contact the Purchase Platform
To ensure the best service, we encourage customers to contact the platform where the product was purchased to resolve any warranty claims or issues. The platform will help coordinate the necessary steps to initiate the repair process and facilitate communication between the customer and the company.
3. Contact Information
For all warranty inquiries, customers may contact the company via email at support@rikkai-official.com. Our professional customer support team will be happy to provide further assistance and address any concerns.
4. Warranty Exclusions
This warranty does not cover the following situations:
4.1. Damage caused by accidents, misuse, abuse, modifications, or intentional destruction, including deliberate immersion in water or intentional drops (excluding normal wear on the four corners of the product).
4.2. Improper or inadequate maintenance of the product.
4.3. Unauthorized modifications or use of the product for commercial purposes.
4.4. Damage occurring during return shipping.
4.5. Use of the product by children under the age of 18 without adult supervision.
4.6. Any other exclusions specified in the original product manual provided by the manufacturer.
Rikkai is committed to delivering exceptional products and services, and this one-year limited warranty reflects our dedication to customer satisfaction. We strive to ensure that our customers enjoy the greatest convenience and support throughout their ownership of Rikkai products.
For more detailed information about the warranty terms and conditions, please refer to the original instruction manual included with your product or contact our customer support team.
Thank you for choosing Rikkai.
Rikkai Customer Support Email: support@rikkai-official.com
