Privacy Policy

Rikkai operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you (the “Customer”) with a thoughtfully curated shopping experience (the “Service”). Rikkai is powered by Shopify, which enables us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, make purchases, or otherwise interact with us through the Service. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

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Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified information that cannot identify you or be reasonably linked to you. Depending on how you use the Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact Information: Your name, address, billing address, shipping address, phone number, and email address.

• Financial Information: Credit card, debit card, and bank account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment information.

• Account Information: Your username, password, security questions, preferences, and general settings.

• Transaction Information: Items you view, add to your cart, add to your wishlist, purchase, return, exchange, cancel, and your transaction history.

• Contact Records: Information you provide when you communicate with us, such as the content of customer support inquiries.

• Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage Information: Information about how and when you use or browse the Service.

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Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You: For example, when you create an account, access or use the Service, communicate with us, or otherwise provide personal information to us.

• Automatically Through the Service: For example, when you use our products or services or visit our website, we collect information from your device and through cookies and similar technologies.

• From Our Service Providers: For example, when we engage them to provide specific technologies or collect or process your personal information on our behalf.

• From Our Partners or Other Third Parties.

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How We Use Your Personal Information

Depending on how you interact with us and the services you use, we may use your personal information for the following purposes:

• To Provide, Customize, and Improve the Service: We use your personal information to deliver the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and interests; sending you account-related notices; handling purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; assisting with returns or exchanges; supporting product reviews; and providing you with a personalized shopping experience, such as recommending products based on your purchase history. This may include using your personal information to better tailor and improve the Service.

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages by email, text message, or mail, and displaying online ads for products or services within the Service or on other websites based on your prior purchases, cart items, and other activities within the Service.

• Security and Fraud Prevention: We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding potential fraud, unlawful, harmful, or malicious activities; protect public safety; and maintain the security of our Service. If you choose to use the Service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.

• To Communicate with You: We use your personal information to provide customer support, respond to your inquiries, deliver efficient services, and maintain our business relationship with you.

• Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigations or participation in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to address or investigate potential violations of our terms or policies.

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How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

• Disclosing to Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, shipping, and delivery.

• Disclosing to business and marketing partners to provide marketing services and deliver ads to you. For example, based on your online activity across merchants and websites, we may partner with Shopify and third-party services to support personalized advertising. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on your location, you may have the right to request that we stop sharing your information for targeted advertising. To exercise this right, please click here.

• When you instruct, request, or otherwise consent to us disclosing specific information to third parties, such as for product shipment or through your use of social media widgets or login integrations.

• Within our affiliates or corporate group.

• In connection with a merger, bankruptcy, or other business transaction; to comply with legal obligations (including subpoenas, search warrants, or similar requests); to enforce applicable terms or policies; and to protect or defend the Service, our rights, and the rights of our users or others.

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Relationship with Shopify

This Service is hosted by Shopify, which collects and processes information about your access to and use of the Service to help us provide and improve the Service. The information you submit through the Service will be transferred to and shared with Shopify and third parties who may be located outside your country or region to help provide and improve the Service. Additionally, to help protect, grow, and improve our business, we use certain Shopify-enhanced features that integrate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use the personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for handling your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for the purposes described above. For more information on how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

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Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms of service. We do not guarantee nor are we responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they provide. Information you provide on public or semi-public platforms, including information you share on third-party social networks, may be viewed by other users of the Service and/or users of these third-party platforms, and our or third-party use of such information is not restricted. Providing such links does not imply our endorsement of the content on these platforms or their owners or operators unless otherwise stated in the Service.

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Children’s Data

The Service is not intended for children, and we do not knowingly collect any personal information from minors as defined under applicable law. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information below to request deletion. As of the effective date of this Privacy Policy, to our knowledge, we do not “share” or “sell” (as defined by applicable laws) the personal information of minors under the age of 16.

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Information Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We encourage you not to send sensitive or confidential information through unsecured channels.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

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Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply under certain circumstances, and we may deny your request where permitted by applicable law.

• Right to Access/Know: You may have the right to request access to the personal information we hold about you.

• Right to Deletion: You may have the right to request that we delete your personal information we maintain.

• Right to Correction: You may have the right to request that we correct any inaccurate personal information we hold about you.

• Right to Portability: Under certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of your personal information we hold and request that we transfer it to a third party.

• Right to Opt-Out of Sharing for Targeted Advertising: Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information or to refuse the processing of your personal information for “targeted advertising” (as defined by applicable privacy laws). To exercise this right, please click here. Note that if you access our website while the “Global Privacy Control” opt-out preference signal is enabled, we will treat it as a request to opt out for the device and browser you used to access the website, based on your location. If we can link the device sending that signal to a Shopify account, the opt-out request will also apply to that account. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not respond to other “Do Not Track” signals that your web browser or device may send.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may contact us using the information provided below or through the methods provided in the Service to exercise any of the rights above. To learn more about how Shopify uses your personal information and any rights you may have regarding Shopify’s processing of data, please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an agent, we may require the agent to provide proof that you authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

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Complaints

If you have concerns about how we process your personal information, please contact us using the information below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

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International Transfers

Please note that we may transfer, store, and process your personal information outside your country or region.

If we transfer your personal information outside the European Economic Area or the UK, unless the destination country or region has been deemed to provide an adequate level of data protection, we will use recognized data transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent clauses approved by the relevant UK authority.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide any other required notices under applicable law.

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Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call us or email us at support@rikkai-official.com.